Company Description Shadowfax is a leading logistics partner in India, specializing in fast, reliable, and technology-driven solutions for e-commerce, hyperlocal, and quick commerce businesses. With a robust presence in over 2,500 cities and 15,100 PIN codes, Shadowfax has completed more than 1 billion shipments, supported by its expansive operational network and delivery partners. The company uses cutting-edge technology such as intelligent routing and automation to enhance delivery speed and efficiency, ensuring a seamless experience for businesses and their customers. Shadowfax is also committed to sustainability through the adoption of electric vehicles and environmentally friendly delivery practices. By continually innovating, Shadowfax is setting new benchmarks in logistics and creating smarter, future-ready solutions. Role Description The Wish Master/Delivery Partner will be responsible for timely and efficient delivery of parcels to customers, ensuring excellent service and adherence to safety protocols. Daily tasks include managing delivery routes, tracking shipments, handling customer interactions, and maintaining accurate records of deliveries. Additional responsibilities include maintaining the assigned delivery vehicle and complying with company standards. This is a full-time, on-site role based in Kolkata. Qualifications Strong Customer Service skills for handling queries and ensuring customer satisfactionAbility to operate and maintain equipment such as forklifts, if requiredExperience in Training or mentoring team members is advantageousKnowledge of Sales or familiarity with promotional activities is a plusUnderstanding of Food & Beverage delivery processes would be beneficialValid driver’s license and knowledge of Kolkata's routesBasic understanding of tech-enabled delivery applicationsCommitment to punctuality, safety, and professionalism