About MoEngage:MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution. For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. MoEngage was named a Contender in The Forrester WaveTM: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester WaveTM 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.About the Role:We are seeking a detail-orientated person to manage end-to-end travel arrangements, visa processing, hotel bookings, and transportation logistics. This role requires a strong analytical mindset to optimise processes, identify cost-saving opportunities, and generate insightful reports. The ideal candidate will possess excellent organisational and problem-solving skills, strong communication abilities, proficiency in data analysis, and experience in approving travel requests, per diem, and expense reports within designated tools. Responsibilities: End-to-End Travel Management (Domestic & International):Manage all aspects of domestic and international travel, including flight and hotel/guesthouse bookings, ensuring cost-effectiveness and adherence to company policies.Compare options from multiple vendors to secure the most economical fares and accommodations.Assist employees with travel-related enquiries and provide necessary support throughout their journey.Arrange airport transfers and other ground transportation.Ensure compliance with all relevant travel regulations and company guidelines.Process travel expense reports and ensure accuracy.Analyse travel data to identify trends, optimise spending, and improve travel policies.Visa Processing:Manage the end-to-end visa application process for international business travellers, including documentation gathering, application submission, and coordination with relevant authorities.Stay updated on visa requirements and regulations for various countries.Provide guidance and support to employees on visa-related matters.Ensure timely processing of visa applications to avoid travel disruptions.Track and analyse visa processing timelines and success rates.Hotel and Guest House Management:Manage relationships with hotels and guest houses, negotiating rates and ensuring favourable terms.Maintain a preferred vendor list and evaluate vendor performance.Handle booking requests and ensure accuracy and employee satisfaction.Analyse hotel booking data to identify cost-saving opportunities and preferred locations.Transport Logistics:Coordinate transportation logistics for employees, including airport transfers, local travel, and inter-city travel.Manage relationships with transportation vendors, ensuring cost-effectiveness and reliability.Analyse transportation costs and identify opportunities for optimisation.Data Analysis and Reporting:Collect, analyse, and interpret data related to travel, visa processing, hotel bookings, and transportation logistics.Develop and maintain dashboards and reports to track key metrics and trends.Identify areas for process improvement and cost optimisation based on data analysis.Present findings and recommendations to relevant stakeholders.Ensure data accuracy and integrity.Vendor Management:Source quotes and pricing from multiple vendors for travel and event-related services.Identify and recommend the most suitable (L1) vendor, obtaining necessary approvals for onboarding onto the company vendor list.Act as a liaison between vendors and the procurement team during the onboarding process.Maintain comprehensive agreements and Service Level Agreements (SLAs) with vendors, ensuring adherence to agreed terms.Process vendor invoices, submitting them to the finance team on the 5th of each month (following bi-monthly vendor submissions) for timely payment release.Coordinate with vendors to implement necessary changes and updates to ticket booking tools based on company requirements.Qualifications and Skills:Bachelor's degree / MBA in business administration / any degree in travel-related fieldsPrior experience in end-to-end domestic and international travel management, visa processing, hotel booking, vendor management and/or transport logistics will be an added plus.Strong analytical and problem-solving skills with the ability to interpret complex data.Proficiency in data analysis tools (e.g., Excel) and dashboard creation.Excellent communication and interpersonal skills.Strong organisational and time-management abilities with a keen eye for detail.Ability to work independently and manage multiple tasks simultaneously.Familiarity with travel booking platforms and visa application processes. At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value – for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.Employment at MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (includingpregnancy), religion and beliefs, or any other status protected by law.It is our policy to comply with all applicable national, state, and local laws related tonon-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.Why Join Us!At MoEngage, we are passionate about our team and technology - see below to know more about us.Life@MoEngageTech@MoEngageScale @MoEngage