1. Sales & Outreach: Make outbound calls (cold/warm), explain products/services, highlight offers, and close sales. 2. Lead Management: Generate new leads and follow up on existing ones to convert them into sales. 3. Customer Service: Address inquiries, resolve complaints, and provide post-sales support. 4. Account Management: Maintain client satisfaction, manage accounts, and encourage repeat business/renewals. 5. Reporting: Accurately log all call details, customer interactions, and sales in the CRM system.