Cash / Pay on delivery is the largest instrument of choice by customers on Amazon.in (and in other similar emerging markets where we are expanding) – this despite the rapid advances in digital payments technology space. Customers continue to prefer Pay on Delivery (POD), not only because they want to pay by cash (indeed half of our COD customers pay digitally at doorstep!) – but because it solves many other needs for them – Building trust in the Amazon marketplace, peace of mind to only pay when the item is delivered, and not block money until then, ordering for friends and family who are not digitally savvy etc. On the other hand, POD also has its down-sides: it leads to low-intent purchases, casual rejects and abuse from some customers, which impacts the sustainability of the instrument. Hence there is a need to continuously shape the POD offering, to make it available for good customers, while reducing access to the not-so-good customers, and make it an overall more sustainable business lever for Amazon. We are seeking a Sr. Manager, Product Management - Technical to help transform Pay on Delivery into a sustainable instrument. This leader will lead a multi-disciplinary team of product, program, GTM and analytics across all dimensions of POD: Onsite, Post-order, Refund CX and Cost-to-Serve. Key job responsibilities Strategic Leadership & Execution • Define and execute 1–5-year product strategy to improve all aspects of POD CX, and make it sustainable • Actively engage with leaders of other International Emerging Countries and guide and influence the plans for POD transformation and roll-out • Drive Stores-wide goals and programs with measurable business impact • Make high-judgment trade-offs between opportunity, resources, and sustainability • Establish scalable mechanisms for cross-team collaboration and operational excellence Executive Engagement Independently represent the organization in VP-level business and technical forums Author and present strategic documents and planning narratives Influence cross-functional priorities using data-driven arguments Communicate vision to diverse audiences (engineering, science, business, finance) Technical & Organizational Leadership Lead and inspect Generative AI-powered customer behavior shaping algorithms that can be scaled to other IES geographies and new external clients Navigate complex dependencies across Stores, Last Mile Delivery Operations, Ship With Amazon and other partner organizations Build partnerships with stakeholders to drive worldwide expansion and new business models Own the technical bar for systems that ingest, enrich, and organize billions of products Team & People Management Lead a high-performing team of managers and senior individual contributors Build succession plans and develop future leaders Foster psychological safety and inclusive culture Drive engagement, retention, and career growth initiatives Attract and hire exceptional talent (engineers, scientists, product managers, program managers) Basic qualifications • 10+ years experience driving high-impact Product led businesses. • 6+ years of team management experience • Bachelor's degree • Experience owning/driving roadmap strategy and definition • Experience with feature delivery and tradeoffs of a product Preferred qualifications • Experience delivering consumer software products and services in a high growth environment • Knowledge and prior experience of Last Mile delivery operations and products. Amazon is equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Key job responsibilities Executive Engagement Independently represent the organization in VP-level business and technical forums Author and present strategic documents and planning narratives Influence cross-functional priorities using data-driven arguments Communicate vision to diverse audiences (engineering, science, business, finance) Technical & Organizational Leadership Lead and inspect Generative AI-powered customer behavior shaping algorithms that can be scaled to other IES geographies and new external clients Navigate complex dependencies across Stores, Last Mile Delivery Operations, Ship With Amazon and other partner organizations Build partnerships with stakeholders to drive worldwide expansion and new business models Own the technical bar for systems that ingest, enrich, and organize billions of products Team & People Management Lead a high-performing team of managers and senior individual contributors Build succession plans and develop future leaders Foster psychological safety and inclusive culture Drive engagement, retention, and career growth initiatives Attract and hire exceptional talent (engineers, scientists, product managers, program managers) ### Basic qualifications - 6+ years of team management experience - Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product ### Preferred qualifications - Experience delivering consumer software products and services in a high growth environment Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.