Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc. · Guide & help seller for completing onboarding formalities & train them on internal tools. · Handle various types of cases related to inbounding, product issues and customer complaints · Provide required inputs to seller to manage customer feedbacks · Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging. · Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience · Document processes & regularly update existing Sops · Review & suggest SOP changes required if any to the team basis input from Category managers · Handle various sets of daily, weekly and monthly business reports · Onboard new processes if required as per the business needs I. Skills · Excellent written and oral communication skills in English · MS Excel proficiency – ability to mine voluminous data for specific detail · Strong analytical skills · Strong interpersonal skills · Excellent listening skills · Excellent data accuracy skills, eye for detail, and commitment to meet deadlines II. Critical Qualities / Characteristics · Pace of implementation and consistency in performance · Willingness to take initiatives and additional responsibilities · Willingness to travel · Commitment and completion factor · Peer respect - establish and maintain cooperative working relationships · Creative and analytical problem solvers with passion for operational excellence · Identify areas of possible process improvements III. Ability to · Multi task in a fast paced environment · Operate in the system with speed and accuracy necessary to meet Amazon standards · Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders IV. Operations · Meet and interact with sellers/vendors for initial process setup · Flag possible escalation, dive deep to recommend and implement corrective actions · Flag any updates received from stakeholders on process to Team Lead/Manager · Be part of client calls to raise challenges, lead, and document conference discussions · Audit tasks assigned to junior associates and report quality metrics · Train new staff and give feedback to the training team · Understand the processes across teams & work towards improving the same along with process experts ### Basic qualifications - 1+ years of sales experience - Bachelor's degree ### Preferred qualifications - Bachelor's degree in management, business administration, economics, engineering, marketing Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.