We're Hiring! Operations ExecutiveExperience: Freshers to 1 Year (Max) in D2C/ E-com businessesLocation: Bangalore (In-office) | Type: Full-time Role Overview:As an Operations Executive at Kalakar, you will play a key role in ensuring smooth daily operations across customer support, order fulfillment, and inventory management. We're looking for a detail-oriented, proactive individual who thrives on structure, clear communication, and delivering exceptional customer experiences. You’ll be a part of the Operations team and work closely with the founder, gaining deep exposure to the backend of a growing D2C brand. Key Responsibility Areas: 1. Customer Support & Order Fulfillment: Call and confirm all customer orders placed on Kalakar’s websiteMaintain and regularly update the master order trackerShare confirmed order details with the packaging team & ensure timely pickup of orders by coordinating with respective logistic partnersTrack order progress daily and proactively resolve delays or escalationsEnsure all customer queries, concerns, and grievances are addressed within defined timelines to enhance brand experience Assist customers in their purchase journey to improve conversionsRespond to customer queries through phone, WhatsApp, and email within defined timelines 2. Inventory & Stock Management:Maintain and regularly update the master stock trackerMonitor inventory levels and flag potential shortages in advanceCoordinate with suppliers and artisans for timely restocking as per monthly forecastEnsure daily and weekly stock keeping processes are followedMonitor packaging material availability and ensure timely replenishment 3. Logistics & Operations Coordination:Coordinate with logistics partners such as Shiprocket and Delhivery to ensure smooth operationsManage the inbound and outbound flow of goods in an organized mannerTrack shipments and ensure timely delivery to customersFollow internal processes to minimize returns and failed deliveriesMaintain proper records of supply-related and logistics cost bills 4. Team & Process Support:Lead the hiring and onboarding of packaging team membersTrain and supervise packaging staff, monitor their performance, and ensure smooth coordination within the teamEnsure strict adherence to operational processes and internal guidelines What You'll Learn:Gain end-to-end exposure to D2C operations, from order processing to last-mile deliveryBuild hands-on expertise in customer support and logistics coordinationLearn inventory tracking, demand forecasting, and vendor managementWork closely with the founder, who brings 10+ years of experience across A-list consumer internet, retail, and B2B brands Who We're Looking For:0 to 1 years of experience in e-commerce, operations, or customer serviceA Graduate from any disciplineStrong verbal and written communication skills in English and HindiProficiency in basic Excel/Google Sheets, mainly the entire G-suitHighly organized with attention to detail and the ability to multitask About Us:Kalakar India is a purpose-driven brand that celebrates timeless Indian artistry and the artisans behind it. We curate a unique collection of handcrafted products that blend ancient craft traditions with modern aesthetics. At Kalakar, we’re committed to sustainability, supporting artisan communities, and bringing customers closer to the stories and magic of Indian craftsmanship. If you're someone who thrives on ownership, cares about quality, and wants to be part of a meaningful brand story, this is your chance. Come, grow with us!