Job Purpose To work towards developing a thorough understanding of clients’ shipping requirements and patterns, by evaluating and providing the best value solution.Reviews and processes day to day operations, as well as evaluates and recommends resource requirements in the Warehouse and Logistics responsibilities.Providing the leadership in maintaining a safe, efficient, and effective finished-goods warehouse operation, by using the WCM “Customer service” pillar tools. PRINCIPAL ACCOUNTABILITIES:(BUSINESS/PEOPLE/CUSTOMER/ PROCESS) Plan and schedule appropriate service line for situation (ground, expedited, air, ocean, etc) to maintain a cost-effective balance between customer service and cost of shipments. Ensures compliance with all government related programs specific to mode and direction of related shipments.Responsible for the strategic and operational planning of Customer logistics operations. Responsible for all logistics operations and support across all distribution channels.Root cause analysis and problem resolution for all logistics operations. Serve as liaison with all internal and external partners for daily operational activities.Drives the design, development, implementation, and management of logistics solutions for Customer.Analysis technology and distribution network trends and implements changes.Consults with assigned clients to understand their distribution networks and determines the logistics resources required to support delivery of goods, safety. Negotiates with supply sources to meet technical requirements.Keeping abreast of the market rates, routes, trends for the best logistics solution in Middle East for exports.Maintain courteous, prompt, and efficient customer relations. Works closely with client’s representative to ensure service satisfaction. Analysis service failures/ issues and implements performance processes to enhance future service delivery.Ensure finished product dispatch with highest Customer Service performance as possible and frequent market visitCarry out data inputs accurately in the ERP system and carry out stock takes. And taking decisive action to solve variance issues related to physical and book stocks.Actively participate and contribute to xWorld Class Manufacturing (WCM) pillar activities related to the Department.Ensure Safe warehouse operations by training staff and working closely with Safety EngineerWork closely with Production team to ensure complete packing requirements for despatches are metWork closely with Customer Service Department to coordinate dispatch of finished productsEfficient finished product dispatch with highest Customer service level possibleData input into SAP (ERP system) in accurate and timely mannerInventor managementMaintaining the data for various audit requirementsCross function coordination.Driving the IT initiative for improving the dispatch performance and vendor performance evaluation Specific Skills Requirements Good understanding of warehouse management techniques and ERP systemsPossess drive to achieve results through a logical and systematic approach.Team leadership & People DevelopmentCustomer FocusListening & CommunicationInitiative & Risk TakingChange ManagementData analysisSolution OrientedDriving projects Education (Preferred Degree) Diploma or Master in Logistics, Supply Chain, etc from a recognized higher learning institution is preferred.Graduate in any Discipline (engineer preferred)