At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun Job Title: L&D Trainer Location: JPX1 Summary: We are looking for a Trainer who is committed to supporting our rapidly growing Learning & Development initiatives across the 3P network within our Fulfillment Center operations. The ideal candidate brings hands-on experience in delivering regional training, monitoring associate development and learning readiness across multiple sites. They should be well-versed in learning needs identification, content improvement, and designing solutions that drive skill building and quality performance. The role requires someone who can manage training-related escalations, coordinate effectively with site operations teams, and independently manage internal and external stakeholder relationships — taking full ownership of projects to drive meaningful problem resolution. Key job responsibilities Training & Development: Deliver comprehensive training across all FC operations including receiving, stowing, picking, packing, and shipping Train associates on equipment operation including radio frequency scanners, forklifts, pallet jacks, and walkie-riders Maintain expertise in all production processes to provide effective, real-world training Stay current with latest techniques, tools, and operational processes Operational Execution: Perform all warehouse functions as needed, including picking orders on multi-level mezzanines, packing and shipping customer orders, and troubleshooting operational issues Operate material handling equipment safely and efficiently Adapt flexibly to various roles across the fulfillment center based on operational needs Adhere to strict safety, quality, and production standards across all shifts Leadership & Support: Lead by example, demonstrating best practices and expected behaviors Listen actively to associates and provide support to management teams Maintain approachability and engage with employees to identify learning and development opportunities Respond promptly to requests and follow through on commitments Accept accountability, acknowledge mistakes, and continuously push personal limits A day in the life Conduct pre-shift safety briefings and training sessions across Receive, Stow, Pick, Pack, and Ship process paths. Perform quality audits, provide real-time coaching, and operate material handling equipment while demonstrating proper techniques. Support production operations during peak periods, troubleshoot issues, and complete training documentation. Adapt to labor transfers on daily or weekly basis per business requirements. ### Basic qualifications - Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook) ### Preferred qualifications - Experience using using the Training Needs Analysis process, including assessing performance gaps, analyzing learning needs, designing and developing customer-centric solutions, and evaluating the effectiveness of learning programs Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.