At SkilloVilla, we believe a student's learning experience is only as good as the support behind it. We're hiring a Customer Support Associate who doesn't just close tickets but someone who takes real ownership, navigates tough conversations with calm, and treats every student's concern like it actually matters. If you thrive in a high-energy startup, love solving problems end-to-end, and want to grow fast, this role is for you. Job Location: On-site, Bengaluru, JP Nagar, Bengaluru Full-time · Immediate Joiners PreferredMon – Sat (6days working)1–3 Yrs Exp What you'll do:Handle student queries across calls, chat, and emailStay sharp on all course, platform, and payment-related info so you're never caught off guardOwn escalations, social media or otherwise, keep things calm, find a way forwardWork cross-functionally with internal teams to close open issues on time, every timeComplete accurate, prompt documentation for every resolved case — no loose endsGenerate support reports in Excel / Google Sheets for performance tracking What we're looking for:1–3 years in Customer Support / Customer Success / Student SupportExperience handling escalations and social media complaintsStrong verbal and written communication in EnglishProficiency in Excel and Google Sheets for reportingAbility to work 6 days a week in a fast-paced environmentPrior EdTech / SaaS experience is a strong plus #CustomerSupport#EscalationHandling#SocialMediaEscalations#LiveChatSupport#CRMTools#GoogleSheets#Excelreporting#EdTech #SupportStudent #SuccessEmail #Support#ProblemSolving# Inbound Calls