Queen Elizabeth’s Global Schools are an equal opportunities employer and are deeply committed to safeguarding our students, ensuring their safety and wellbeing. We expect all staff and members of our community to share this commitment and to promptly report any concerns about a student’s or community member’s safety or wellbeing. Applicants must be willing to undergo rigorous child protection screening, including checks with past employers and providing Police Clearance Certificates from all countries that the applicant has resided in. The OpportunityThe Customer Relationship Officer will be responsible for managing prospective parent inquiries, guiding families through the admissions journey, and ensuring a seamless and positive first experience with the school. The ideal candidate should be confident in handling outbound calls, building rapport with prospects, and contributing to business growth. As a key member, you will help shape the school’s vision in alignment with the mission of Queen Elizabeth’s Global Schools, upholding values and legacy of our founding institution, Queen Elizabeth’s School, Barnet. If you are a dynamic, empathetic, and forward thinker with a passion for excellence, we would be delighted to hear from you. The Role-Parent Engagement & Inquiry ManagementMake outbound calls to potential parents to provide accurate and detailed information about the school’s curriculum, facilities, and admission process.Build strong relationships with prospective parents and address their queries in a timely and professional manner.Lead Management & ConversionSchedule appointments and ensure a seamless handover of qualified leads.Track and manage all admission leads through the CRM or admissions management system.Conduct follow-ups with prospective parents to nurture interest and support conversion.Guide parents through the application and documentation process.Admissions Support & School ToursCoordinate and conduct campus tours for prospective families.Present the school’s vision, values, and academic offerings effectively.Assist the admissions team with application processing and documentation review.Coordinate with academic and administrative teams during the admissions process.Events & OutreachSupport the planning and execution of admissions events, open houses, and parent engagement activities.Represent the school in promotional events and parent information sessions.Data Management & ReportingMaintain accurate records of inquiries, interactions, and conversions in the CRM system.Track admissions funnel metrics and share regular updates with the admissions team. The PersonQualifications and ExperienceAny Graduate with at least 2 years of experience in pre-sales, admissions counseling, customer relations, or sales, preferably in the education sector.Experience working with CRM or admissions management tools will be an advantage.Personal QualitiesExcellent verbal communication skills in EnglishStrong persuasion, negotiation, and relationship-building abilities.Ability to handle objections and maintain professionalism.Basic knowledge of MS Office and CRM tools.Target-driven, self-motivated, and result-oriented mindset