Cluster Manager Location: Gudur, Andhra Pradesh Company Description DropX Logistics is a technology-driven logistics company headquartered in Kerala. We specialize in fast and efficient logistics and quick commerce operations across India. DropX currently operates dark store and quick commerce operations for multiple clients including Amazon, Flipkart, and other leading quick commerce businesses. Our focus is on operational excellence, speed, scalability, and process-driven execution across all cities and stores. Role DescriptionThis is a full-time, on-site role located in Gudur, Andhra Pradesh, India for a Cluster Manager at DropX Logistics. The Cluster Manager will oversee the daily operations of multiple delivery hubs within the assigned region. Responsibilities include supervising staff, optimizing operational efficiency, managing logistics and resource allocation, monitoring performance metrics, and ensuring customer satisfaction. The role also requires consistent collaboration and communication with internal teams to maintain high service standards and address challenges effectively. Key ResponsibilitiesStrong team management and leadership skills, with experience in supervising teams or leading operational unitsExcellent logistical planning, resource optimization, and decision-making skillsExperience in logistics, supply chain, or last-mile operationsPrior exposure to Amazon EDSP or DSP operations is preferredStrong team leadership and stakeholder management skills.Ability to manage multiple stations and field teams.Proven experience managing operational KPIs and P&L.Proficiency in performance tracking, data analysis, and reporting toolsAdaptability, problem-solving skills, and a proactive approach to resolving challengesBachelor's degree in Logistics, Business Administration, Operations Management, or a related fieldFamiliarity with relevant industry software and a strong aptitude for working in a technology-driven environment RequirementsMandatory: Experience in Last-mileExperience handling multiple stationsStrong knowledge of Last Mile metrics, LP, and complianceProven leadership and execution skills QualificationsStrong knowledge in Operations Management and Supply Chain ManagementProven Analytical Skills and experience in tracking and using Key Performance Indicators to improve efficiencyExcellent Customer Service skills to maintain and build positive client relationshipsEffective leadership and organizational skills for team and task managementStrong communication and decision-making abilitiesProficiency in logistics-related software and toolsBachelor's degree in Logistics, Business Administration, or a related field. A master's degree or additional certifications in logistics is a plusIndustry experience, particularly in high-speed or technology-driven logistics, is an advantage