1. Respond to incoming calls through the IVR system promptly and professionally, addressing customer inquiries. 2. Understand and assess customer requirements including budget, location preferences, amenities, move-in dates, and other specific needs. 3. Provide accurate information about available properties, pricing, amenities, and booking procedures. 4. Assess and categorize leads based on customer requirements and urgency, and schedule property visits or virtual tours as needed. 5. Coordinate with the field sales team and property owners/PG partners to ensure seamless customer experience and timely follow-ups. 6. Maintain detailed records of all customer interactions, inquiries, and call outcomes in the company's CRM/tracking system. 7. Follow up with prospective customers via calls to nurture leads, address concerns, and guide them toward booking decisions. 8. Handle customer objections professionally, provide solutions, and escalate complex queries to senior team members when necessary. 9. Collect customer feedback during and after calls to improve service quality and share insights with the internal team. 10. Achieve daily and weekly call handling targets and acquisition goals set by the sales team. 11. Take customers on site visits