AppEng 5s who consistently demonstrate the following capabilities, in addition to the capabilities of all prior levels are exceeding in their role. Scope and Influence • You are a technical lead for your team or organization and you are regarded as a support leader by peers across the company. • You lead or participate in organization-wide user groups to exchange support information, procedures, and best practices. • You scale your technical expertise and lead large initiatives, projects, or programs to build repeatable solutions that require cross functional alignment within your organization. • You play a significant role in the growth and development of your team by onboarding, mentoring, and hiring new team members. You partner with managers to guide the career growth of their team members and may operate as a people leader. Ambiguity • You deconstruct complex problems into simple, straight-forward, and actionable solutions that can be worked in parallel by multiple Support Engineers. • You own problems where the support strategy may not be defined. • You deliver independently with limited guidance. Problem Complexity • You are an expert in system design and contribute to design reviews for the organization, including new products. • You have a solid understanding of the business strategy as it relates to the processes and systems within your support organization. Execution • You manage organization-wide outages, ensuring accurate documentation and timely resolution. • Your approach to technical solutions and implementation sets the standards for OE and engineering best practices. • You proactively identify opportunities for improvement in your organization through gap analysis, trend identification, and cross-functional collaboration. • You lead support retrospectives, author COEs, and drive resulting actions to ensure long term resolution. Impact • You are involved in major technical decisions in the organization and work with development teams to help increase system supportability, scalability, and performance. • You influence leaders to determine the right goals and make informed decisions which result in measurable outcomes for your team or organization. • You build mechanisms and repeatable solutions to start force multiplying and developing leaders across your organization. Key job responsibilities • You are a technical lead for your team or organization and you are regarded as a support leader by peers across the company. • You lead or participate in organization-wide user groups to exchange support information, procedures, and best practices. • You scale your technical expertise and lead large initiatives, projects, or programs to build repeatable solutions that require cross functional alignment within your organization. • You play a significant role in the growth and development of your team by onboarding, mentoring, and hiring new team members. You partner with managers to guide the career growth of their team members and may operate as a people leader. A day in the life As a Senior Application Engineer, you will design and develop tools needed to automate build and release infrastructure. You will manage the infrastructure for high availability, monitor security and compliance. About the team The Greenseers team reduces operational burden of critical development resources by taking on operational and critical migration work and adding value with projects designed to optimize SDE resources. We work on initiatives to help reduce defects and provide visibility to our systems. We work with development teams to direct our efforts according to their need. We are looking for System Development Engineer who can design and implement scalable build and release infrastructure. We build systems that provide various payments features and process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability. We innovate to improve customer experience across the globe, with support for currency choice, pay using installments, pay with reward points, in-store payments, pay on delivery, credit and debit payments, seller disbursements, gift cards, and many new exciting and challenging ideas are in the works. If you are excited about the opportunity to learn and work on large scale distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities at the Bangalore center. Come challenge yourself in our team-oriented atmosphere, and watch yourself grow with one of the fastest growing areas of the Amazon e-commerce product and services platform. ### Basic qualifications - 6+ years of systems design, software development, operations, automation, and process improvement experience - 5+ years of programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby experience - Experience leading the design, automation, deployment, and support of large-scale infrastructure - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience with CI/CD pipelines build processes - Experience leading and influencing your team or organization, or experience leading engineering teams as a mentor or tech lead - Experience in communicating with users, other technical teams, and management to collect requirements, evaluate alternatives and develop processes and tools as needed to support the organization - Experience owning and driving large-scale cross-functional programs - Bachelor's degree or above in computer science, computer engineering, or related field, or Associate's degree or above - • You play a significant role in the growth and development of your team by onboarding, mentoring, and hiring new team members. You partner with managers to guide the career growth of their team members and may operate as a people leader. ### Preferred qualifications - Experience with distributed systems at scale - 6+ years of troubleshooting in a multi-user high availability environment experience - Experience debugging, profiling, and implementing best software engineering practices in large-scale systems, or experience leading the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems - Experience reviewing and analyzing performance metrics to identify areas of opportunity that will drive performance improvement - Experience delivering results for large, cross-functional initiatives/projects, or experience researching and documenting support for accounting conclusions - Experience leading and influencing your team or organization, or experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems - Experience developing strategies that influence leadership decisions at the organizational level Our inclusive culture empowers Amazonians to deliver the best results for our customers. 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